Technology

Tech Support

We are committed to making sure that all students can successfully connect to online learning during their at-home learning days.

  • If your student needs a laptop or tablet, contact your child's teacher or parent coordinator using their email located in the Staff Directory. Borrowing a device is free!
  • Borrowed devices should be used for school purposes only and kept in a secure location.
  • If your child forgot their DOE issued email or needs a password reset, contact your child's teacher using their email located in the Staff Directory.
  • If the device is broken or not functioning, bring it to your school and the school will help you get the device examined and repaired or replaced where possible
  • If you need help, please visit the SupportHub(weblink), and browse the questions and answers about DOE-loaned devices
  • If you don't find the answer to your question in SupportHub, you can fill out a ticket and an agent will contact you
  • You can also call the DOE Service Desk at 718-935-5100. 

Google Classroom

How to Access Google Classroom

Please follow the instructions below to access Google Classroom using your nycstudents.net login.

Where to start

  1. Go to TeachHub (weblink)
  2. Enter your DOE student account email (it ends in @nycstudents.net)
  3. Enter your password.
  4. Click Sign In.
  5. If the username and password entered are correct, you will be signed into the remote learning portal successfully.
  6. Click on the Google Classroom icon.
  7. Now you are in Google Classroom!

Next Steps

Here is guidance for using Google Classroom:

Video Tutorials

Get More Help

  • Get translated step by step instructions on Translated Support for Remote Learning (weblink)
  • If you are using a school based G Suite, please reach out to your schools G Suite super administrator if you have issues with access.
  • If you need technical support for Google Classroom, call the DOE Service Desk at 718-935-5100.

Signing In to Apps

  • For all Microsoft apps, you should sign in with your DOE student account (weblink).
  • For all Google or G Suite apps, sign in with your DOE student account or the Google address your school may have given you already.
  • You cannot use your personal Apple ID. Your iPad is for educational--not personal--use only.

Using Multiple Accounts in Google Classroom

You can switch between your @nycstudents.net account and your school-specific G Suite domain account in Google Classroom. Here's how:

  1. Open the Google Classroom app.
  2. Sign in with one of your two accounts.
  3. If you sign in with your @nycstudents.net account first, you will be prompted to verify your account credentials. Please follow all prompts.
  4. Once you successfully sign into Google Classroom, you will see a colored circle with your first initial in the upper right corner. Click on the circle.
  5. Click Add another account.
  6. Enter account credentials for your second account. 

Device Returns

 Students leaving the NYCPS, must return their NYCPS-loaned devices (iPads and Chromebooks). 

  • If your child is leaving P.S. 1 before the start of school in September, please arrange to get the device back to P.S. 1 or see below for other return options.
  • If your child is returning to P.S.1, you should keep your device at the end of the school year.
  • Students who are moving up to middle school should return their iPads and Chromebooks to P.S. 1.

Return iPads and Chromebooks

Bring  the device back to P.S. 1. Please make sure to give it to the Principal, Assistant Principal, Parent Coordinator, or person at the school who is in charge of technology. 

Other Arrangements

If you need special arrangements to return your NYCPS-loaned device, please reach out to P.S. 1 so we can open an incident to get special accommodation to have the device shipped back or picked up and we will do our best to assist you.